

Per our Returns Policy, VAPO may request that faulty devices be returned for testing (this can take up to 3 business days). You must provide proof of purchase in a receipt form to allow for a successful warranty claim. We do not offer a warranty on opened bottles of e-liquid, pods, or vaping accessories due to Health & Safety purposes. Incorrect use of vape device (including but not limited to incompatible e-liquid, incorrectly charging device, modifying your device).*Free shipping is not applicable for rural delivery, or Saturday delivery.Īll vape devices come with a 12-month warranty from the original date of purchase.ĭevices that fall outside of this period are not covered by our warranty. VAPO will not take responsibility for any lost or stolen packages for any non-signature orders.Įstimated shipping times do not include warehouse processing times. ADDITIONAL INFORMATIONĪll orders are dispatched with signature required. Please shop our VAPO Australia store here. Please check for NZ Post delay updates here. Estimated shipping times do not include warehouse processing times.

VAPO will not take responsibility for any lost or stolen packages for any non-signature orders.If you have missed your delivery, please get in touch with NZPost direct for further assistance regarding your delivery. VAPO cannot arrange for parcels to be left as an ATL (authority to leave) or remove the requirement for a signature. This is beyond our control.Īll orders are sent with 18+ stickers meaning ID must be sighted on delivery this means orders cannot be left by the courier unattended. Please note, we always select overnight courier for parcels being sent within New Zealand, but time frames are not guaranteed by NZ Post during busy seasons.Your postcode determines what shipping method you are eligible for based on the NZ Post address and Postcode Finder.


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